Phone: (703) 998-6315 - After Hours Emergency - 1-866-370-2977

Phone: (703) 998-6315 - After Hours Emergency - 1-866-370-2977

NEW: How to make service requests through Buildium
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Dear Residents, we are working hard to improve communications and do better at following up on requests through Buildium. But for this to happen, we need your help!

Why the changes?

There are no current guidelines regarding how to use the two button options Buildium gives us when making a request (see image below), which creates confusion for our Service Coordinators and Maintenance Team. This results in a lack of follow-up and, sometimes, creates false expectations for our residents regarding their requests.

What are the changes?

Two simple changes:

  • The “Maintenance Request” button below must be used only for service requests within a residential unit.

Important: If your task is closed, please do not reopen it. Instead, follow the instructions in the automated message you’ll receive when it is closed. Do not worry if you make a service request using the wrong button! You will receive an automated response directing you to route your inquiry through the correct button.

  • The “General Inquiry” button below must be used for all other requests, comments, or questions about elements outside a residential unit. These include landscaping, trees, grass, lighting, retaining walls, and any other part of the association’s common elements.

Important: If your task is closed, please do not reopen. Instead, follow the instructions on the automated message you’ll receive when it is closed. Do not worry if you make a service request using the wrong button! You will receive an automated response directing you to route your inquiry through the correct button.

Why not simply change the button’s names?

Buildium is a community management platform that serves hundreds of communities across the US. While some features are customizable, this one cannot be changed.

  • What is the Goal?

With your help, our team can better organize tasks in order of priority or feasibility, resulting in better communication and management of our residents’ expectations.

  • What happens to outstanding old requests?

Our Service Coordinators will contact you to determine the status of your request and provide you with further instructions if necessary.  

  • When will it start?

These changes will go into effect on November 1, 2024.   

 

How to make a service request through BuildiumDownload

DID YOU KNOW a large percentage of your condo fee covers utilities? Water accounts for over 75% of our annual utility expenses. That is more than $1.5 million on water and sewer alone. A 15% reduction in water usage could save $225,000 annually. We think this is a reasonable goal.

We want to decrease water waste and encourage residents to report faulty components (leaking and dripping parts and fixtures) that waste water and add to the cost of our water and sewer utility bills or upgrade to more water-efficient toilets and faucets by taking advantage of these free or discounted services.

Under WaterWise, the Association will:

  • Conduct free Plumbing Inspections to help identify in-unit leaks.
  • Conduct free Toilet Tune-Ups (normally $65) to repair slow filling and continuously running toilets, which can waste as much as 1,440 gallons of water per day (GPD) or more.
  • Offer free installation of new water-efficient toilets to replace our old water-guzzling models, which use 3.5 gallons per flush (GPF). The new water-efficient toilets use just 1.28 GPF. A Consumer Reports recommended water-efficient toilet can cost less than $95.

Owners can select any faucet or toilet brand and model they desire with pre-approval by Parkfairfax staff. This is to make sure in advance that the fixtures can be installed properly in Parkfairfax kitchens and bathrooms. A complete list of services can be viewed in the table below.

DISCLAIMER

The Parkfairfax WaterWise program only covers leak repairs to original/typical plumbing configurations for items such as toilets, bathroom sink faucets, kitchen faucets, and in-unit water shut-off valves. Leak repairs in renovated bathrooms and kitchens may be excluded. Parkfairfax staff will assess the situation before commencing any work.

Are appliances included?

Unfortunately, appliances are NOT included in this program. If you have a leaky appliance, Parkfairfax will come and stop the leak. However, you will have to coordinate repairs through an appliance specialist.

You can request any of these services through the Buildium work-order request system and follow the steps below:

  1. Log in to your Buildium Account
  2. Click on the green CREATE REQUEST button
  3. Select MAINTENANCE REQUEST
  4. Under the REQUEST DETAILS, go to the CATEGORY box drop-down menu and select PLUMBING
  5. In the SUBJECT box, type in Parkfairfax WaterWise Request
  6. In the DESCRIPTION box, type in the WaterWise service you request from the list of services.

Service requests will be addressed in the order they are received and material availability. Active leaks will be treated as a priority.

You will receive a response from our service coordinators following up on your request.

You can also request any of these services by contacting our service coordinators over the phone.an orange brushstroke with the text

Table of Services

Maintenance and Repair Services Labor Parts
Plumbing/Inspection/
Diagnostic/Estimate		 Free Free
Toilet Tune-Up for
continuously running toilet		 Free Free
Toilet leaking Free Billable at cost (see service terms)
Toilet replacement Free Billable at cost (see service terms)
Replace Leaking/Dripping
Kitchen or Bathroom Sink Faucet		 Free Billable at cost (see service terms)
Leaking Water Shut-Off Valves
for Toilet or Bathroom Sink		 Free Billable at cost (see service terms)
Leaking Water Shut-Off Valves for Kitchen Sink Free Billable at cost (see service terms)

Service Terms

  1. Labor is free unless unexpected additional labor is needed, i.e., opening walls.
  2. Parts will be billed at cost plus tax, shipping, or other fees if applicable.
  3. Services not listed here may be performed only with the General Manager’s approval.
  4. All items purchased by residents must be reviewed by Parkfairfax staff to ensure compatibility before installation.
  5. Parkfairfax warrants its labor for one year after the installation date.
  6. All service requests must be made through Buildium by the unit owner or a registered tenant or by phone to a service coordinator.

Important Facts

  1. Our approximate annual cost of water and sewer is $ 1,525,000.
  2. Our condo fees pay for our clean water and wastewater treatment. Any decrease in water usage reduces our water and sewer utility bills.
  3. A leaking or running toilet can waste 200 to 1,440 gallons daily, costing $2 to $14 per day.
  4. A dripping faucet can waste 10 to 200 gallons of water daily.
  5. Switching from the older Parkfairfax 3.5 gallon per flush (GPF) water-guzzling toilets to a 1.28 GPF toilet can save over 10 gallons per day and 4,051 gallons per year per person at an average of 5 flushes per day per person.

a green brushstroke background with a circular image of a kitchen faucet