Phone: (703) 998-6315 - After Hours Emergency - 1-866-370-2977

Phone: (703) 998-6315 - After Hours Emergency - 1-866-370-2977

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DID YOU KNOW a large percentage of your condo fee covers utilities? Water accounts for over 75% of our annual utility expenses. That is more than $1.5 million on water and sewer alone. A 15% reduction in water usage could save $225,000 annually. We think this is a reasonable goal.

We want to decrease water waste and encourage residents to implement more water-efficient plumbing fixtures by offering a series of free or discounted plumbing services. The goal is to enable and encourage residents to report faulty components (leaking and dripping parts and fixtures) that waste water and add to the cost of our water and sewer utility bills as well as upgrade to more water-efficient toilets and faucets by taking advantage of these free or discounted services.

Under WaterWise, the Association will:

  • Conduct free Plumbing Inspections to help identify in-unit leaks.
  • Conduct free Toilet Tune-Ups (normally $65) to repair slow filling and continuously running toilets, which can waste as much as 1,440 gallons of water per day (GPD) or more.
  • Offer free installation of new water-efficient toilets to replace our old water-guzzling models, which use 3.5 gallons per flush (GPF). The new water-efficient toilets use just 1.28 GPF. A Consumer Reports recommended water-efficient toilet can cost less than $95.

Owners can select any faucet or toilet brand and model they desire with pre-approval by Parkfairfax staff. This is to make sure in advance that the fixtures can be installed properly in Parkfairfax kitchens and bathrooms. A complete list of services can be viewed in the table below.

DISCLAIMER

The Parkfairfax WaterWise program only covers leak repairs to original/typical plumbing configurations for items such as toilets, bathroom sink faucets, kitchen faucets, and in-unit water shut-off valves. Leak repairs in renovated bathrooms and kitchens may be excluded. Parkfairfax staff will assess the situation before commencing any work.

Are appliances included?

Unfortunately, appliances are NOT included in this program. If you have a leaky appliance, Parkfairfax will come and stop the leak. However, you will have to coordinate repairs through an appliance specialist.

You can request any of these services through the Buildium work-order request system and follow the steps below:

  1. Log in to your Buildium Account
  2. Click on the green CREATE REQUEST button
  3. Select MAINTENANCE REQUEST
  4. Under the REQUEST DETAILS, go to the CATEGORY box drop-down menu and select PLUMBING
  5. In the SUBJECT box, type in Parkfairfax WaterWise Request
  6. In the DESCRIPTION box, type in the WaterWise service you request from the list of services.

Service requests will be addressed in the order they are received and material availability. Active leaks will be treated as a priority.

You will receive a response from our service coordinators following up on your request.

You can also request any of these services by contacting our service coordinators over the phone.an orange brushstroke with the text

Table of Services

Maintenance and Repair
Services		 Labor Parts
Plumbing Inspection,
Diagnostic, or Estimate		 Free N/A
Toilet Tune-Up for
continuously running toilet		 Free Free
Toilet leaking Free Billable at cost (see service terms)
Toilet replacement Free Billable at cost (see service terms)
Replace Leaking/Dripping
Kitchen or Bathroom Sink
Faucet		 Free Billable at cost (see service terms)
Leaking Water Shut-Off Valves
for Toilet or Bathroom Sink		 Free Billable at cost (see service terms)
Leaking Water Shut-Off Valves
for Kitchen Sink		 Free Billable at cost (see service terms)

Service Terms

  1. Labor is free unless unexpected additional labor is needed, i.e., opening walls.
  2. Parts at cost include tax and shipping or other fees if applicable.
  3. Services not listed here may be performed only with the General Manager’s approval.
  4. All items purchased by residents must be
    reviewed by Parkfairfax staff to ensure
    compatibility before installation.
  5. Parkfairfax warrants its labor for one year after the installation date.
  6. All service requests must be made through Buildium by the unit owner or a registered tenant or by phone to a service coordinator.

Important Facts

  1. Our approximate annual cost of water and sewer is $ 1,525,000.
  2. Our condo fees pay for our clean water and wastewater treatment. Any decrease in water usage reduces our water and sewer utility bills.
  3. A leaking or running toilet can waste 200 to 1,440 gallons daily, costing $2 to $14 per day.
  4. A dripping faucet can waste 10 to 200 gallons of water daily.
  5. Switching from the older Parkfairfax 3.5 gallon per flush (GPF) water-guzzling toilets to a 1.28 GPF toilet can save over 10 gallons per day and 4,051 gallons per year per person at an average of 5 flushes per day per person.